Help & Support
For a problem, suggestion, or data deletion request, email hi@yuhexi.tech. We will respond within 3 business days.
If you are in China and having thoughts of harming yourself, you can call the free national psychological assistance hotline at 12356. In the app, it is listed under “Me › Settings › Help hotlines.”
Where are my records stored?
Letters, photos, writing, and other local records are stored on your iPhone. After you sign in, relationship information, Moon conversations, and generated reports are encrypted and synced with your account. Birth information is synced only after you consent to its use in chart calculation. See the Privacy Policy for details.
What happens when I get a new phone?
Use an iCloud or computer backup to transfer local records to the new iPhone. Deleting and reinstalling the app may lose local letters, photos, and other records. Relationships, conversations, and reports that were already synced can be restored by signing in to the same account.
Why do I need to sign in to talk to the Moon?
The Moon’s replies are generated by AI through our server. Sign in with Apple or an SMS code for a mainland China phone number to identify your account and sync conversations. Permission for AI data processing is confirmed separately after sign-in. For an existing account, sign in with your original method and link the other method in Account to keep your membership and records together.
What is included in membership?
Memberships are purchased in the app through the App Store. Weekly and monthly memberships renew automatically; the 100-day pass is a one-time purchase with no auto-renewal. Weekly: 120 Moon replies and 1 full report per week. Monthly: 400 replies and 4 full reports per month. 100-day pass: 1,000 replies and 12 full reports over 100 days. Prices are shown by the App Store and vary by region. Manage or cancel renewal in Apple subscription settings.
Personal and relationship reports share the report allowance; each report uses one system of your choice. Failed generations and viewing existing reports are not counted. Without a membership you can buy a single report; members who have used this period's reports can buy another at the member price. See the Membership Terms. The website does not sell memberships or take payments.
Where do I find charts and reports?
Open the Toolkit and choose the chart section. Enter the person’s date of birth, local birth time, birthplace, and time zone. If the time is unknown, you can leave it blank; charts that require an exact time will not silently use a made-up time. These traditional interpretations are for reflecting on patterns, not guarantees about the future.
How are no-contact days counted?
The count begins from the last time you contacted the person. Recording a lapse restarts the no-contact count without changing the original breakup date. If you make a mistake, you can undo the record in the app.
How do I enable reminders?
Open “Me › Settings › Reminders.” Reminders are optional and scheduled on your device. They do not show the relationship nickname on the lock screen.
How do I delete my account or data?
You can clear Moon conversations in the app, delete your account under “Me › Settings › Account,” or remove local content under “Me › Settings › Clear all data.” Deletions cannot be undone. The Privacy Policy explains which records and server-side data each action removes.